"Excellent care at Westbourne clinic"

About: Hull Teaching PCT

(as the patient),

After damaging my leg in July, I went to see my GP. He referred me to the practice nurse to have dressings applied to an ulcer on the leg. The treatment I received was excellent - all the staff were very kind, professional and caring.

After 6-7 weeks, I was transferred to the Westbourne clinic to continue the treatment. Again, I was given excellent care.

It was very convenient, as the Westbourne clinic is only 10 mins away from where I live.

Thank you to all for the excellent service.

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Response from Engagement Section Assistant, NHS Hull

Dear Lofty245 Firstly we would like to apologise for the delay in responding to your posting - we had some initial communication difficulties, but these have now been resolved. Thank you for the compliments you have paid to the practice nurse at your surgery and to our district nursing service at the Westbourne Centre. Unfortunately you have not mentioned who your GP is so we are unable to pass on your kind words, however we have made our District Nursing Team aware of the compliment you have posted. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to let us have more information about your GP practice or would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service (PALS) who would be happy to help. PALS can be contacted on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on our services.
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