"Accident and Emergency"

About: Good Hope Hospital

Having been to a walk in clinic with my 16 year old daughter [ as no emergency appointments at the doctors] .I was told to take her straight to a and e as her right lung was not looking healthy.I was advised to take her to the children's . At the children's she was 3 weeks too old to be seen there and told me to bring her immediately to another a and e. At Good Hope she was sent around to majors immediately and although we had to stand and wait for 10 minutes [waiting room full ,very small] we were seen by 2 young doctors who were very good,reassuring and professional. We did not have to wait long to go to x ray where again the staff were very helpful .Back at majors we were again seen promptly. Overall although it was extremely busy at a and e ,the treatment my daughter received was excellent,the staff were lovely and the cleanliness was of a high standard.I would recommend this department .

Story from NHS Choices

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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