"My daughter had unnecessary laparoscopy, and UTI not picked up"

About: East Surrey Hospital / Paediatrics

(as a parent/guardian),

My daughter has had severe abdominal pain and was admitted on a Thursday with a suspected appendicitis. I was told she would need an op to remove it in the morning.

In the morning, the surgeon thought it might not her appendix, we'd wait and see! She was on and off Nil by mouth. Blood tests and 1 ultrasound later... Nothing! My daughter was still having abdominal pain on and off, and was just given pain relief. The nurses even implied that my daughter might be faking it. They didn't check on her for hours sometimes... And I had to go and ask for information rather than being told what's happening.

On the Saturday, she was again on Nil by mouth from 8 am until 21.30 pm and only when I complained and asked what's happening, did the surgeon pop in to tell us it would not be happening because of another emergency case. He said it wasn't as safe to operate at night, and it would be better to operate in the morning with a fresh pair of eyes. (NOT very reassuring!) I hope I never need surgery there at night, I told him. And all that time my daughter again had nothing to eat or drink. For approx 13 hours.

My husband said he wanted to take her home if they are not going to do anything and take her to another hospital. So listening to the surgeon and desperate for answers and wanting to end our daughters pain, she had a laparoscopy on Sunday morning. It found nothing. She was discharged at night, with advice to just give pain relive.

Monday afternoon, she got so bad again that I took her to GPs and a urine sample, which showed traces of blood and white blood cells- she had an infection! Her pain got even worse so that I took her to Worthing A&E and they confirmed she has an UTI and all she needed was antibiotics.

I am outraged that my poor daughter has had to endure so much pain for so long and has had laparoscopy when all she needed was antibiotics! I am really thinking about taking this further! I will never take my child or go there myself ever again! It's a disgrace!

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Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear Klixi73

I am really sorry to read how unhappy you were with your daughter's treatment at East Surrey Hospital. As you know Patient Opinion comments are anonymous but if you would like to send me your contact details I will ask our paediatric team to get in touch with you.

Kind regards



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Response from Bill Kilvington, Assistant Director for Women and Children's, Surrey and Sussex Healthcare NHS Trust

Dear Klixi73

I too am really sorry hear of your experience at East Surrey Hospital and apologise for the poor experience you have had. I would like the opportunity to fully investigate the circumstances of your daughter's care. I have already discussed your post with our most senior Consultant Paediatrician and she would be happy to meet with you to discuss your experience and to ensure that we properly understand where the care fell short of what you should expect.

You can either make contact via Tasha Gardener's email above or call my secretary Joyce on 01737 231813.

I do understand that we may not be able to make things right for you and your daughter at this time, but I hope you will help us to understand what went wrong so we can ensure we do better in the future.

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Update posted by Klixi73 (a parent/guardian)

My daughter is still in a lot of pain and feels extremely unwell. I am so upset. It breaks my heart to see her like this and to think some nurses were to my mind implying or acting like my daughter was faking it?

We found it unbelievable when a paediatrician who came to see our daughter because we wanted a doctor to check her when she was in so much pain said: she is not under my care but I will have a look at her.

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