"Dreadful a and e a disgrace to the nhs"

About: Countess Of Chester Hospital

I went into a and e on 19th as an emergency at 11pm with severe abdominal pain. I spent 7 hours on a trolley had an X-ray/ blood test/ urine test the pain killers were given by the paramedics. The nurses were rude, the doctor was extremely rude I had nothing to eat or drink. My urine showed dehydration and blood. I live in Kent and still had severe pain but the doctor told me I was cured and was discharged still in pain at 6.20. With no letter for my gp, nothing. I asked the doctor if they were going to do anymore tests but she said ' what do you wants us to do, you are better than last night'! I didn't realise that 7 hours on a trolley and. O treatment cured anyone. I had a horrendous journey back to kent where I was sick and in terrible pain. On return I went to a and e in my local hospital who immediately diagnosed acute cholysystitis admitted me. I stayed in a week and had gallstones removed from my bile duct and go back to have my gallbladder out in a few weeks. I used to be a qualified nurse and I was showing all the signs of cholystistitis when I went into Chester. I was admitted in Margate A and E the same day I was discharged from Chester, where I was properly diagnosed and treated for my condition and treated with respect. These hospitals are completely the opposite ends of the spectrum and Chester could do with taking a few pages from their book. I will be taking this further.

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Response from Countess Of Chester Hospital

Dear Madam, We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what has happened during your recent attendance in the Emergency Department. Please be assured that your comments will be shared with our staff in our Emergency Department. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have made as a result of your comments. The Patient Experience Team

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