"My stay"

About: Royal Brompton Hospital

Although the nursing care has been ok, I have found conflicting information given to me by some of the respiratory doctors' have left me feeling very confused and upset, it even had me wondering if they truly believe me. My consultant fired so many questions at me and kept interrupting me when i tried to answer his questions.

Story from NHS Choices

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Response from Royal Brompton Hospital

We are very sorry to hear that you felt your experience on this occasion did not meet the high standards for which we strive. It is important that patients know they are being listened to and that the information they receive about their care is clear and understandable. We are keen to listen to the experiences of patients so we can continually improve the services we provide and would encourage you to contact our patient advice and liaison service (PALS) for a confidential discussion. PALS can be contacted on: 020 7349 7715 or pals@rbht.nhs.uk

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