"Listening skills required"

About: Tameside General Hospital

To be honest there is not enough space here to be able to leave an accurate review. However the basis of my disappointment at best and worst my near death experience (documented I hastened to add) is that in all the visits in the last couple of years to this hospital not once was the whole story put together. I am 47 years old and over that time I have lost count how many times I have been to A and E mostly by ambulance - lets just say some of the nursing staff di know me by first name in the end. Only ever for two reasons, an exceptionally high heart beat or severe stomach pains or both at the same time. After my body was discovered full of infection in November I finally had my gall bladder out including a gall stone the size of a walnut by all accounts (I had previously been given pain killers, and told to take ant acid medication) and sent home several times, never an investigation. In January this year I had a an ablation (a heart op) to cure the 250 plus heart beat at times (thanks to Wythenshawe). Guess what the suggestion is that the two are (were) very much connected - who knew!!! Tameside should have know - had they listened!!!! So much stress so much anguish for something that could and should have been taken care of months and months and months earlier. How pain does one person have to take.

Story from NHS Choices

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

I am sorry to read about your experiences at Tameside.

I am concerned you felt you were not listened to and I want to let you know that we are working hard to improve our communication with our patients and people who visit our hospital.

If you would like me to formally investigate the concerns you have raised,or give me more details on an individual basis please do not hesitate to contact me.

Sarah Williams

Matron Urgent Care & Cardiology Tel: 0161 922 6000 Bleep no 2002

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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