"Grumpy receptionist not listening to calls"

About: Wharfedale Hospital

I phoned the switchboard 3 times in order to get what I wanted. The lady wasn't listening and switched me through before I'd finished explaining what I wanted. When I rang back and patiently explained that I needed information from her, she ended the call by simply hanging up and not saying goodbye. How rude!

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for posting your comment. We are very sorry to hear about your experience. We appreciate the time you have taken to your feedback. Your comments are valued and have been passed to the department concerned.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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