About: Ashford Hospital

My 81 year old mother went in for cataract surgery. Was the oldest there that day and last on the list, then forgotten about. No apologies or explanations and if my sister and I had not asked what was going on we would most probably still be sitting there. One nurse spent all her time at the desk on the internet after gleefully telling my mum she was last- think she had the hump as had misread mums inr result and we had corrected her. First and hopefully last time at this hospital.

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Response from Ashford Hospital

We are very sorry and concerned to hear about your mother’s experience of our ophthalmology service at Ashford. Usually the feedback we receive from patients is very positive about the service, which makes it particularly worrying to hear this was not the case for your mother. Without all the details it is difficult to comment, but it is possible the delay for your mother was due to the pupil dilating eye drops we give before surgery. All patients undergoing cataract surgery will require these and they take much longer to work in some people than others. So we are able to run an efficient operating list and offer surgery dates as soon as possible, several patients will arrive for each session at the same time. This is so the drops have time to work for everyone and we can keep good patient flow. Unfortunately this also means that some patients will experience a longer delay than others – but the nurse in charge should keep you well informed throughout your stay. We are very sorry that this does not appear to be the case during your visit. We would very much like to get the bottom of what happened during your visit and see if there are things we can improve upon in the future for other patients. We would appreciate an opportunity to speak with you in more detail and if you are willing to do so please contact Mandy Wilson, Eye Unit Sister, on 01784 884418.

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