"Moved 3 times in 36 hours"

About: Heartlands Hospital / Older people's healthcare

(as a relative),

My elderly mum was moved 3 times in 36 hours, once at 3am and another time I took mum to the cafe and on return the staff had emptied her locker and her belongings were packed on the bed without any prior knowledge.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Dotty

Thank you for taking the time and trouble to email Patient Opinion regarding your mother's experience at Heartlands Hospital. For me to be able to investigate reasons why your mother was transferred 3 times, could I please ask for you to contact me on 0121 424 0808 or email at iona.belgrove@heartofengland.nhs.uk.

Best wishes and a speedy recovery to your mother


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Response from Heartlands Hospital

I am really sorry that your mum was moved so many times and once without your knowledge, if you wish me to look into this on your behalf please do not hesitate to contact me or Iona Belgrove on 0121 424 0808 and we would be happy to review this for you. Kind regards Margaret Mitchell Deputy Head of Patient Services

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