"Ward - very good Discharge - poor"

About: Broomfield Hospital

My father was in Braxted ward for eight weeks. During his stay, he was treated well, the nurses were friendly, hard-working especially in a demanding ward. The ward was well-maintained. However for a elderly ward, it would be better to encourage interaction between patients. Most kept themselves to themselves. Most were lets say bored. Would be advisable to bring in volunteers maybe to entertain, chat with patients. I believe free television should be provided in this ward. The service provided is disgraceful especially the charges which many patients won't use. My father's discharge and care package was poor. Had a call from the ward saying my father is leaving and will be home in half an hour but hasn't got no keys to his home and asked me to get round there. So had to leave work and hurry to his home. Would have been better for more notice. No information provided regarding what my father needs at home like what to eat as he was on a soft diet. No discharge letter would would have helped. However I assumed his care package who supplied by his last care provider, it was transferred to another without informing despite social care team told me what was required. When it comes to discharging an elderly patient, it needs to be done properly especially when it comes to coming home and providing on-going support. I would expect a action plan to ensure when it comes to discharge to home it all goes correctly.

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