"Lack of monitoring pre and post surgery appaulling"

About: Worthing Hospital

Underwent operation and was surprised that post op no physical observations were carried out after 8pm until the following morning. Unfortunately I needed to be hospitalised 2 weeks after I was discharged due to complications from my operation. I was shocked again that I was not properly monitored and the consequences that occurred from that which clearly influenced the length of time it took me to fully recover. During my brief period of being in hospital (3 days on total) following complications from surgery I was was also moved to three different wards which didn't help matters. The care I received on downlands ward which I believe is a private ward was thankfully no different to the care I had received on the other two wards. The care was equally as appaulling. Although I must say I have no complaints with the doctors that were involved with my care, I am embarrassed and ashamed to say that it was a pity I could not say the same for the nursing care. This is for reasons that as a nurse myself I would not show such disregard for patient care and am disappointed that the majority of nurses I had dealings with in the hospital are practicing in this manner and as such are giving the nursing profession a bad reputation.

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Response from Worthing Hospital

Thank you for taking the time to feedback to us. We are very sorry and extremely disappointed to hear about your poor experience of care at Worthing Hospital as this is not the standard of care that we aim to provide. NHS Choices is confidential and we are not provided with your contact details. If they would like to contact us directly via the Trust PALS department on 01903 285032 between 9am and 4.30pm Monday-Friday or email PALSWorthing@wsht.nhs.uk we are keen to follow up to enable us to address the issues raised with the staff and wards involved. Your comments are valuable and help us review our services and make the required improvements.

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