"Unfriendly and unpleasant nurse"

About: Sunderland Royal Hospital

I wasn't the patient on this occasion , my mother was taken to A&E in an ambulance, the crew were fantastic and very understanding. My mother had an initial assessment when I wasn't present so I can't comment on what happened, we were reunited shortly afterwards and we sat without any communication for at least an hour and a half. When we were seen it was by an extremely unpleasant nurse practitioner who acted like she was doing us a favour, she had no compassion and barely acknowledged my husband and myself. I understand A&E departments can be extremely busy and accept fully that a long wait is fairly standard, I do think communication is key and just a quick word was all that was needed, as for the nurse her attitude was unacceptable. I had reason to visit the same department myself in August and everybody was helpful and very caring, an altogether nicer experience.

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Response from Sunderland Royal Hospital

We are sorry that your experience in the A&E Department was not what to the standard we expect. It is important that we learn from both positive and negative experiences and in order to do this, we would be grateful if you could contact the PALS team on 0800 587 6513 (freephone) or by email at pals@chs.northy.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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