"Breach of confidentiality and data protection"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as the patient),

I believe personal information was shared with others without my consent, breaching codes of confidentiality and data protection.

I was referred to Step 4 Psychological Therapies, Adult Mental Health Directorate, Kirkby in Ashfield, Nottinghamshire

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Response from Alison Smith, Consultant Clinical Psychologist, Step 4, Nottinghamshire Healthcare Trust

I am very sorry to hear about your dissatisfaction with our service and I would like to take this opportunity to apologise for your experience.

I wonder if it would be helpful for you to get in touch with me, so that I can address your concerns more fully than is possible on line.

If you willing to do this, I can be contacted by phone on 01636 685985 (Monday, Wednesday, Thursday) or 01623 785444 (Tuesday). Alternatively, you can write to me and my contact details are at the end of this message.

Thank you for taking the time to post your feedback; it helps us to make ongoing improvements to the services we deliver.

Kind regards

Alison Smith, (Consultant Clinical Psychologist)

74 Portland Street,



NG17 7AG

  • Justicedenied doesn't think this response is helpful
    {{helpful}} other {{helpful == 1 ? "person thinks" : "people think"}} think it is helpful

Update posted by Justicedenied (the patient)

I have already made a complaint about the therapist and their publication of my private and personal information which included the names of the people I discussed. In my opinion the response was woefully inadequate and did not address all my concerns. I am now taking this matter further and I am considering referral to the Ombudsman. Sadly, I think this may be the only way for the case to be looked at impartially. I want to try and ensure that serious breaches in confidentiality and data protection and the breaking of trust between a therapist and service user don't happen again. I feel strongly that vulnerable people should be protected and they should be able to expect the highest standard of professionalism from therapists and that is why I will continue to pursue this matter.

Updates, changes and questions related to this story