"Cancelled appointment"

About: City Hospital campus / General medicine

(as the patient),

I made an appointment at the City Hospital Nottingham 5 weeks in advance. The day before my appointment I received a letter 'confirming' cancellation of my appointment. I had not been contacted previously. I subsequently received a new appoint date 3 weeks hence. I did not wait. Instead I saw a consultant privately within days.

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Response from Nottingham University Hospitals NHS Trust

Thank you for sharing your experience. We are sorry to hear that you were not contacted about the cancellation of your appointment prior to receiving the letter confirming cancellation, and we apologise for any inconvenience this may have caused. If you would like to help us look into what happened by identifying the clinic or service your appointment was with, please get in touch with our Patient Advice and Liaison service by email at PALS@nuh.nhs.uk.

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