"I feel I don't want to go back and see the consultant"

About: Victoria Integrated Care Centre / General Psychiatry

(as the patient),

I seen my consultant at the Jeanie Deans Centre at my local hospital due to me having severe anxiety & depression. I feel yet again I am just a number with this consultant every time I attend my appointment. The consultant just sits and clicks their pen. This has happened on several occasions.

I told the consultant that I am very depressed with things happening in my life and I am not sleeping. I was told just to deal with it. I also felt I got a telling off for going to my GP as my solicitor questioned why I haven't got a CPN.

My GP was very good and wrote to the consultant. I was told that if I wanted to ask why I hadn't got a CPN, I should come to the consultant not my GP. I left my appointment today distressed and on the way home took a small hypo.

I just feel I am not getting anywhere with this consultant who does not appear to be interested in what I say. I feel I don't want to go back and see this consultant as they have made me feel worse.

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Response from Viv Hamilton, NHS Highland

picture of Viv Hamilton

Dear Waterloo,

I am very sorry to hear about how you are feeling and the impact which your visit to the Consultant has had on your health.

Thank you very much for taking the time to provide feedback and my sincere apologies for the way in which you were made to feel at a time when you needed help and support. I have shared your story with the local manager Linda Skrastin.

I hope that you will feel able to contact Linda as we could look at the specifics of your situation and help if we can. If you feel it would be helpful to have some independent support in speaking with us you can contact the Patient Advice and Support Service at www.patientadvicescotland.org.uk or the local advocacy service - Lomond and Argyll Advocacy service - admin@laas.org.uk

You can contact Linda Skrastin on 01436 655008 or by e mail l.skrastin@nhs.net.

Hope to hear from you soon,


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Update posted by waterloo (the patient)

Many Thanks for this I will hopefully get in touch with Linda in due course Many thanks

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