"The decision to stop people who live in Auckley using their own in house Pharmacy"

About: South Yorkshire and Bassetlaw

(as the patient),

Originally people who live in Auckley Doncaster had their own pharmacy within the doctors surgery. Then a privately run pharmacy opened in our village. All good and well but then it was decided that people who live in Auckley cannot use the in house pharmacy and must use the new private one but people who live outside Auckley who visit the same doctors surgery can still use the in house pharmacy. So you can have two people stood in the surgery needing medication and one who lives in Auckley has to cross the road to get their medicine and the other who lives out of Auckley can get theirs at the counter in front of them. This is ridiculous and seems to be discrimination against people who live in Auckley. In my opinion it is also a lowering of patient care.

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Response from Patient & Public Experience Manager, NHS Doncaster CCG

Thank you for posting your story on Patient Opinion which has been read by NHS Doncaster Clinical Commissioning Group, a membership organisation, comprising of the 43 member GP practices based in Doncaster.

NHS Doncaster Clinical Commissioning Group has forwarded your concerns to NHS England who commission Pharmacy Services in Doncaster.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from NHS Doncaster CCG

NHS England have provided the following response:

"Dispensing GP practices can only dispense medication to their own registered patients where they live in a rural area which is more than one mile (1.6km) from a pharmacy. A patient can however request in writing that they receive dispensing services from a GP practice if they can evidence that they would have serious difficulty in obtaining drugs or appliances from an NHS pharmacist by reason of distance or inadequacy of means of communication.

Many pharmacies do offer the collection of prescriptions from a practice and home delivery if this is something you would find useful."

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Update posted by Rovers5 (the patient)

Yes I know about this rule...The question is why is this rule in force...What is the Patient Benefit? Why do people who don't live in Auckley get a choice were they collect their medicine while we are stuck with one choice, this is discrimination!! When I have used the Pharmacy 3 times they have not had my medicine in so I have had to travel 3 miles to go and collect it from another Pharmacy. TRUTH is it is discrimination, there is NO benefit to the patient in fact the service is worse..

Updates, changes and questions related to this story