" My thanks to the NHS overall "

About: Heartlands Hospital / General surgery

(as the patient),

I attended the Endoscopy Unit at Birmingham Heartlands hospital for a procedure.

The welcome by the student nurse Layla was professional and friendly

I would have liked to have been asked by the sister if I had any objection to a trainee nurse putting the needle for sedation into my arm as she had a number of attempts before managing to do so and I have a fright of needles.

The sister in the recovery ward was so reassuring and friendly and so put me at ease before giving me the report which I was delighted to receive.

I would like this passed on to those folk that I felt made the procedure helpful when I was so uptight

my thanks to the NHS overall who do such a good job with the man power given to them.

Thank you again

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Cridders

Thank you for taking the time and trouble to write to Patient Opinion regarding your experience at Heartlands Hospital in the Endoscopy Unit. I have forward your feedback to the General Manager who will share this with the staff.

Best wishes and a speedy recovery


  • cridders thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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