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Solihull accident and emergency

Posted By Mrs TreesRGreen

"Solihull accident and emergency"

About: Solihull Hospital / Accident and emergency

(as a parent/guardian),

My husband and I took our 5 week old baby son to A&E at Solihull hospital with a temp and a rash. In my opinion the way we were treated was disgraceful. The nurses we met were unwelcoming and the doctor didn't have a clue what he was doing they put my son through hell trying to take blood, they covered him with blood after trying and didn't clean him up they caused him a lot of upset and distress the doctor got an anaesthetist down to help and even he didn't have a clue! I will never set foot back in that hospital again and I am making a complaint!

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 10 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust

Submitted on 20/03/2014 at 16:11
Published on Care Opinion at 20:47

Dear MrsTreeRGreen

Thank you for your email to Patient Opinion. I am sorry you have cause for concern about the care and treatment your baby son received today. Clearly we need to investigate these matters thoroughly and I will ask the Emergency Department staff to start this process.

Could I please ask for you to contact me on 0121 424 0808 or email me at iona.belgrove@heartofengland.nhs.uk, so I that I can gain more information?

With kind regards and a speedy recovery to your baby boy

Iona

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