"I noted improvements now the main ..."

About: Salford Royal

(as the patient),

What I liked

I noted improvements now the main desk has shut. This has hastened the problem of registering. It is far more convenient to register at the actual deparetment you are visiting than to queue up in long lines at the main reception.

Well done! perhaps your management are starting to get things right at long last.

What could be improved

Having been a patient at other Hospitals over the last 20 years I think that Salford Royal could learn by seeing how other hospitals deal with the same scenarios. I attended as an out patient at Bradford Infirmary about four years ago and noticed that local people treated the outpatient department as if it was a doctors surgery. It amazed me how people presented themselves with absouletly trivial problems to the hospital outpatients department that should really have gone to their doctors surgery.

However, what did impress me was that wherever you were in the hospital; whether it be at the Triage stage or elsewhere, TV screens were everywhere stating which patient number was next to be seen. A lot of our health centres now use this system to keep patients aware of where they are in the queue. Why can't Salford Royal adopt the same ideas rergarding queue's?

Anything else?

An annoying aspect of the way we are treated at Hope is being moved from one queue to another just around the corner /(or from room to room) to give people the impression that something is happening when it's not! We're not that daft you know!

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Response from Salford Royal

Many thanks for your feedback. We are pleased to hear that you are happy with the changes to the main desk reception. With regards to patient information screens - you may be aware that the Trust is undersgoing a massive redevelopment programme and over the next four years our hospital will have some of the best facilities in the NHS. Patient Information is somethingt that is being looked at - so thank-you for your feedback.

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