"Nursing staff were friendly and ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as a relative),

What I liked

Nursing staff were friendly and helpful switchboard less so.

What could be improved

1.Running an Ulcer clinic in an office that is so dark that I have to take a torch with me to help examinations seems rather 3rd world! Improved lighting would be helpful.2. Mechanise your entry doors in the Ascot Day Clinic .Struggling to take wheelchair patients though two sets of non mechanised swing doors is liable to be counter productive at best and dangerous at worst.

3 Install telephones. Surely it would be possible in this day and age to provide clinics of this nature with a telephone and brief your switchboard of the clinic's existence?

4 Provide more disabled Parking.Disabled parking seems always to be full and regular parking so jammed so tight that getting disabled patients in and out of cars is almost impossible.

Anything else?

Surely you must have a suppotrting cahrity that will help with simple matters like lights and doors if regular budgets are over extended?

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Response from Queen Elizabeth I I Hospital

Further to our initial response to the concerns you raised following a recent visit to the QEII hospital, we have established that the ulcer clinic you attended was organised and run by the local primary care trust and not ourselves. We agree with you that the location of this clinic was not ideal and we have asked the PCT to look at this matter, bearing in mind your comments about the service. The team that manages the Ascots Day Hospital agree that the entrance could be improved and are working up a business case for automatic doors to be installed, which will be considered in the Trust's 2008/09 capital allocation programme. The facilities team are also looking at improving drop off access for patients with disabilities. Finally, as stated in our original response, the Trust does have a charity. It's called enhance herts - go to www.enhanceherts.org for more information.

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