"Apparent lack of appropriate hygiene and knowledge of drugs already prescribed "

About: Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics

(as the patient),

I had foot surgery in early February at the Royal Infirmary in Edinburgh. This meant I had to stay overnight in the Day Surgery Ward.

After my operation I had to ask for a “bottle” several times in the evening. At 10.00pm the nurse gave me a cup of tea and a sandwich. Overnight I had to ask for a “bottle” three of four times. Then at 7.00am a nurse gave me breakfast. After that I was given a bowl of water to wash my hands and face. It must have been the effect of the anaesthetic as I did not see anything wrong at the time. However, one should have an opportunity to wash one’s hand before eating: I was not given even an anti-bacterial hand wash that was available to visitors. All meal times should be preceded by cleaning of hands.

At 9.00am a nurse came to give me pain-killers. I asked what they were. She replied tramadol, Brufen (sic) and paracetamol. I knew that I could not take ibuprofen as it interacts with three of the drugs I am on, so I declined that drug. (The medicines I take include clopidogrel, perindopril and citalopram. ) Then the nurse dispensed my regular drugs. All patients’ own drugs should be assessed by a doctor or pharmacist, with knowledge of drug interactions, before painkillers are prescribed.

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Response from Customer Relations and Feedback Team, NHS Lothian

I am extremely sorry for the delay in responding and also sorry to read about your hygiene and drug concerns. If you would like to send your details to the Customer Relations and Feedback Team we will fully investigate. The customer Relations and Feedback Team can be contacted on 0131 536 3370, email craft@nhslothian.scot.nhs.uk or by writing to the Customer Relations and Feedback Team at Waverley Gate, 2-4 Waterloo Place, Edinburgh, EH1 3EG.

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