"More options needed for cataract surgery"

About: Southend Hospital

Having thought my surgery for removal of a cataract was traumatic. I would have liked to been offered the choice of sedation prior to surgery as I was in Moorfields. I would have liked the choices of lens type to be inserted or at least a discussion about my options. I would have liked not to be sitting in a waiting room with 5 other people with black arrows pointing to our eye marked on our faces. Two patients including me almost got a double dose of the drug to reduce pressure in the eye! Perhaps you will think I am a complainer, I am not and I'm a nurse. I really thought the whole experience was horrible. Very impersonal... it was like the cataract conveyer belt! The year before I spend two hours having surgery in Moorfields to repair a detached retina and staff were fantastic. I felt nothing and felt relaxed, they were supportive the whole time.

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Response from Southend University Hospital NHS Foundation Trust

I am truly sorry that your experience in the eye department was not a positive one. I know that the staff do try to ensure that patients coming for cataract surgery are well cared for and I know they will be saddened to learn of your experience. I will be passing this on to them and their manager.

If you would like us to look further into your experiences, you can contact the complaints team who will be happy to investigate for you. Their e-mail address is complaints@southend.nhs.uk

Steve McEwen

Patient Experience Lead

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