"Absolutely amazing!"

About: Royal Surrey County Hospital

I want to say a huge thank you for the staff who were working the night shift in A&E last night (15/03/14). I genuinely cannot believe how kind and compassionate every single member of staff was from reception, nurses and the doctors. I was seen and comforted so quickly, it was just incredible. Considering the amount of patients that come through the door, I was made to feel valued, important and cared for. You all made what was a very stressful time, so much easier. Thank you.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Surrey County Hospital

Many thanks for taking the time to share your feedback with us. It is very pleasing to hear that you had a good experience when being treated in our A&E department. It is pleasing to hear that all members of staff you encountered treated you with the best care, anywhere- in line with our Trust strategy. I have passed on your feedback to our A&E matron, to ensure that the team on duty get the recognition they deserve. Best wishes, Royal Surrey County Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story