"failure to check my records before prescribing..."

About: Croydon University Hospital

I have lived I the croydon area all my life and mayday has always been my local Hospital. I have a reoccurring illness been going on for 12 years, during this time I have learnt what medications work and what don't, I am currently In mayday and have been totally ignored and pumped full of meds that don't work and denied the ones that do, so having been left in excruciating discomfort all day and night, they have this morning tried to give me penicillin eve though I have told them I am allergic to it at least 6 times during this visit and it's all over my records. How can this kind of mistake happen. I unxerstand this is human error, but with everything being computerised surely tbe computer should flag this up as un suitable for this patient. I have asked for an apology but they just laughed at me....these people don't want to make me better! I just wanna get out of here!

Story from NHS Choices

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Response from Croydon University Hospital

We are very sorry to hear about your experience with us and we are sorry that there has been a delay in responding to you. We are very concerned about the medication issues that you mention and would like to look into this issue in more detail - this clearly should not happen and we are very sorry both that you have had a poor experience with us and that you did not receive the apology you asked for. If you would like to contact our PALS team on 020 8401 3210 or through talktous@croydonhealth.nhs.uk we will be able to take your details, ensure that any outstanding issues with your records are addressed and that you receive the personal apology that you deserve.

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