"9 minutes of apparent fobbing off"

About: Princess Royal University Hospital / Urology

(as a service user),

I waited 2.5 hours past my scheduled appointment time to be seen by a seemingly arrogant, dismissive and crass urology consultant for a total of 9 minutes of apparent fobbing off.

He made assumptions about my circumstances and when I corrected him he seemed to become sarcastic and at the end of the appointment I felt he was patronising in the way he asked me to leave.

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Response from Folake Segun, Coordinator, Healthwatch Bromley

Dear Wesley,

Thank you for taking the time to share your experience. I'm sorry to hear that your appointment at the PRUH yesterday was less than satisfactory. You should certainly not have felt like you were being fobbed off.

I am writing from Healthwatch Bromley, the independent health and social care champion. We have logged your call and will be sharing it with people responsible for quality across the Borough.

If you would like to discuss your appointment further, suggest what could have made it better or to make a formal complaint please contact Healthwatch Bromley admin@healthwatchbromley.co.uk or 020 8315 1916.

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