About: Arrowe Park Hospital

I, along with my Sister one Saturday took my disabled Mother to visit my Father in Hospital, and took her to "Bowmans Restuarant for "some lunch before visiting time. (Mum recommended it as she had a nice meal there during the previous week). My Mother chose the fish and chips, so we found a table and sat down to eat. My Mother took a bite of the fish and stated it was cold, hard and dry, and to be honest it did not look that appetising. My Sister returned it to the Counter to be informed "it is not cold, we cannot serve it if it is cold" and then the Staff proceeded to poke the food. The Supervisor then turned her back on my Sister and walked away. No replacement was offered or neither was the cost of the food offered back. My Mum just wanted to leave without making a fuss, but I felt I needed to write a review, firstly because of the poor quality of the food, and secondly because of the poor attitude of the Staff on that weekend. The Trust should start sending mystery diners in...maybe that will buck their ideas and food quality up a notch.

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. We will share your comment with Hotel Services however, if you would like for us to look into your concerns further, we will need more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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