"Appalling Dickensian Blickling... Hammerton Court..."

My father was on Blickling ward for two weeks last year it is the most dreadful place and the charge nurse I often dealt with was appalling. Both my father and I were very frightened when he was admitted, I mentioned this to the charge nurse saying my father hated loud noise (the ward was very noisy) only to be told "oh this is nothing you should see it when its full it really is Bedlam then". On what level did he imagine this was helpful to two frightened people who had never been in such a place, my father became violent and had to be restrained and this man laughed at him which my father noticed and so made him worse. I will never forget the horror of leaving my dear Dad in such a Dickensian place for two terrible weeks In contrast my father then spent 15 weeks in Hammerton court on rose ward whom I have nothing but the highest praise for, it is the most fantastic facility The care he received there was outstanding with all staff being extremely knowledgeable about dementia and extremely helpful and caring both to Dad and myself. They and their therapies worked wonders for my father and he was able to leave hospital and return to a care home.....

Story from NHS Choices

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Response from Julian Hospital

We would like to apologise for not having responded to these comments at the time, and can assure that we now have a more robust monitoring and responding system in place.

Recent posts have been responded to and we are now going back through previously un-responded comments to provide this update.

The comments about this experience of Blickling Ward in March 2014 are concerning and deserved further investigation at the time. But since these comments were posted Blicking Ward has moved to Beech Ward, also at our new state of the art dementia unit, Hammerton Court.

We know form the positive comments we now receive, the experience of treatment on Beech Ward (for dementia assessment) has greatly improved.

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