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Care Opinion

A brilliant experience in the Children's...

Story from nhs.uk

"A brilliant experience in the Children's..."

About: Colchester General Hospital

Having just spent the best part of a day in the above unit with our 7 year old son I felt compelled to write in praise of the excellent care we received there. I was impressed with the whole process; being referred by our GP, our son being greeted by name in reception, being given a bed straightaway and having all the relevant tests done in a caring manner to rule out appendicitis. Staff kept us informed, talked to our son in a respectful way and just made us feel that we were in the best place possible to take care of our son. There was even a play specialist (who went to the trouble of finding him a book about dinosaurs) to distract our son while he was having his blood taken! How brilliant is that? And having a 48 hour open access to the unit in case of a recurrence is such a good idea. A big thank you to the unit in general and two males nurses in particular. Once our son was feeling better he said he had had a great day on the ward!

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Responses

Response from Paul Searle, Head of Communications, East Suffolk and North Essex NHS Foundation Trust 10 years ago
Paul Searle
Head of Communications,
East Suffolk and North Essex NHS Foundation Trust

Submitted on 24/03/2014 at 10:11
Published on Care Opinion at 12:50

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

Could you also email the Colchester Gazette and ask them to publish a letter? Email is: gazette.letters@nqe.com

Lastly, we ask people like you who support our hospital to show that support by becoming a member. Sign up here: http://bit.ly/1c0LPjY

You’ll get our Mainstream magazine four times a year for free!

And don’t forget, you could follow us on Twitter or “Like” us on our Facebook Pages.

Many thanks

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