"terrible appointments system"

About: Royal Blackburn Hospital

sitting here going blind as they keep cancelling appointments.

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Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Opthalmology service, and thank-you for taking the time to do so. I will make sure your concerns about waiting times for appointments are passed onto the team. If you would like to talk through your concerns with one of our Patient Experience team so we can understand the bits of your experience that have made this such a poor experience for you we would really value this so that we can try to improve this area for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for commenting and apologies it has taken some time to respond

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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