"Recent surgery at the NOC"

About: Nuffield Orthopaedic Centre

I recently had to undergo surgery on my foot in the day surgery ward and the medical team who were looking after me were wonderful. I was kept informed every step of the way and the kindness I was shown was second to none. A big thank you to everyone who was involved in my care on 10 February. The only grumble I would have is with the admin department. I found the staff there not always helpful and I can't understand why email or text messaging cannot be used to send out appts. Also the pre-op assessment department was very haphazard on the day I was there -we were there for 6 hours!

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Response from Nuffield Orthopaedic Centre

Thank you for taking the time to let us know about your recent experience at the Nuffield Orthopaedic centre. We are very pleased to hear that our staff looked after you well in the day surgery ward. We are sorry that your experience with the administration department was not to the standard that you could expect. Should you wish to discuss this with the Trust directly please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 738126 or at palsnoc@ouh.nhs.uk and a PALS Officer will be happy to help.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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