"Would have been nice to have been informed"

I had been referred to the outpatients department by my doctor because I had experienced bleeding when passing motions. The date I was given was 13/03/20014 at 17.20. When my wife and I arrived at reception we were told (eventually) that the appointment had been cancelled and another appointment made for the 15/04/2014. I expressed concern at two factors.1/We were never informed. 2/ The appointment was 4 weeks later. This meant a period of at least 12 weeks from referral. I realise max. waiting times are 18weeks but how inconsiderate not to have informed me, never mind the stress I was put under that day and the subsequent result of a further months stressful wait. The receptionist was quite dismissive and said she could do nothing about it as everybody had gone home for the day. I have only ever been in hospital once in all my 64 years and only visited a doctor when absolutely necessary. I am disgusted with the way I am being treated. Carl Kerby

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Response from Spire Fylde Coast Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 01253 308002. I hope to hear from you soon. Kind regards, Liz Cousins Hospital Director

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