"a and e"

About: Hull Royal Infirmary

I recently had to take a family member to the a&e department on the advice of NHS direct. Whilst the waiting area was all refurbished the other areas were appalling. Lights hanging off walls, used tissues on floor; used, by previous occupants, examination equipment on chair; holes in walls covered with tape. Attitude of staff very dismissive. The patient I brought in told one staff member that they had a blood disorder and the staff member backed away as though they had the plague and they were never seen again. After approx 6-7 hours we were told that some things just happen and told to go home. Very unsatisfactory experience, didn't feel safe, reassured or treated with dignity.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . Please note that the patient's consent will be required to investigate treatment received. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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