"Staff behaviour"

About: King's Mill Hospital

Yesterday was sent by my GP to this hospital after she had spoken to an on call registrar who said I should be admitted as an urgent case. This was done. I was told to report to emergency and say my name and ask them to contact on call registrar who would then admit me. I arrived at twelve twenty in the emergency depart to be told by the receptionist that all doctors say that and I would have to wait my turn.. Saw a nurse and repeated who said exactly the same. I was in that department for five hours. Bloods were taken but were messed up so no result cannula left in arm. A doctor in department told me the registrar denied ever speaking to GP today and had never heard of me....Later in the day I was discharged with an ultrasound scan arranged for the next day and three hours later an appointment to see yet another consultant. I was told I could stay in hospital if I wanted but no guarantee could be given as to whether I would have a scan. I already had an appointment that day at Newark but was told not to attend before going to kings mill as one would be done there. I found out on my return home that there is another department which deals with urgent GP admissions, so why was I not sent to the correct department instead of rude remarks referring to GP from the A&E.

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Response from King's Mill Hospital

Thank you for your feedback which we will share with the Accident and Emergency team. If you would like to discuss your experience further please contact our Customer Services Department on 01623 672222 (Monday to Friday 8.30am-5.00pm).

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