"A&E attendance"

About: The James Cook University Hospital

Attended A&E with a my child who had a head injury. Very prompt and professional triage from a delightful Registered Nurse. Medical assessment was excellent, patient centred and reassuring. It is good to know we have such a capable A&E Team serving our local area. Many thanks.

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Response from The James Cook University Hospital

Good morning Thank you for your comments regarding your visit to the Accident & Emergency Department at The James Cook University Hospital. I am pleased to learn that staff were reassuring and you are pleased with the care and treatment your child received. I shall certainly forward your comments to the staff involved who will be equally pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. Many thanks again for your kind words. Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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