"Treatment was very useful, but I felt the sessions were too short"

About: Inclusion Matters Liverpool

(as the patient),

The treatment was very useful, but I felt the sessions were too short. This made me feel a bit rushed and stressed.

The therapist was very good, but a lot was made of me being late for the first sessions. However, I was kept waiting each session. It is important this is two way.

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Response from Tracey Murden, Inclusion Matters

Dear Nails991

Many thanks for your helpful feedback. I am pleased that you found your therapist to be good and the treatment helpful. However, I'm sorry that you felt your sessions were too short and that you felt rushed. I am also sorry that you were kept waiting for your appointment.

We do strive to see our patients on time and this is something that is important to us. If you would like to discuss your concerns in more detail please do not hesitate to contact me on 0151 228 2300.

Best Wishes

Tracey Murden, Operational Lead

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