"Brilliant service"

About: Bristol Royal Infirmary

I called the non-emergency 111 to get on advice on an injury i had yesterday afternoon. I was very pleased with the service and i felt comfortable telling the women on the phone, due to what i told her she sent out an ambulance to come take me up the hospital. I was very happy with the nurses/doctors up the BRI, they were very polite and dealt with my problem in a nice way, i didn't have a long wait but the doctors/nurses were very useful which made me happy and i was then dismissed with answers to my questions. I was very happy with the 111 service and i will defiantly recommend that service to family and friends if they need advice and it is non-emergency. Thank you so much for all the help, the paramedics, the women on the 111 phone, the nurse and doctor who i seen. I was very happy, not one thing bad to say!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bristol Royal Infirmary

Thank you for your feedback, we are pleased to hear about your positive experience and will pass this on to the Emergency Department team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story

Recently read