"Communication to both pateent ..."
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
Posted by susan (as ),
What could be improved
Communication to both pateent and family
A family meber was admitted to the medical assessment unit. Waited 4 hours before the treatment was started. No information passed onto the patient. I tried ringing f 4 times or an update no one answered the phone. I then came by car a round trip of 30 miles and was not able to speak to a member of the nursing staff. When the patient was moved to another ward the information was given to him by a porter again no staff input. After 3 days the information was provided by staff upon transfer. The lack of care was appalling. Whilst I apreciate it is an assessment ward, I do think there is a huge issue in patient care and was releived when the patient was moved to another ward under the care of a porter.