"Excellent care at Thirlestaine Breast Clinic"

About: Cheltenham General Hospital

I took my mother to the clinic after discovering a lump. She was given an appointment within the 2 weeks as expected. When we arrived we struck at how clean and quiet the whole building was. The receptionists were lovely and very informative on arrival. The waiting room was equipped to keep you from worrying with up to date magazines and a large TV. We were greeted by a friendly nurse who explained the procedure of examination by the consultant (who was straight talking and very understanding of the fear aspect of the situation). The consultant was able to identify my mother had a cyst behind her nipple using an ultra sound, this was treated efficiently and respectfully. Mum then recieved a mamogram for both breasts which the nurses were lovely at providing. The consultant then saw mum again for the results (no waiting around). All in all mum thought the staff were professional and thoroughad the whole building was bright and very clean.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cheltenham General Hospital

Hello there, Many thanks for taking the time to share this feedback with us. It's good to hear your mum had a good experience of our staff and services and we'll certainly pass your comments on to the team involved in her care. Thank you again for sharing this feedback. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story