"Hospital not fit for purpose"

About: West Park Hospital

Nothing in this Hospital works. Doctors don't listen, staff not bothered just sit around talking. Crisis team rude. Every time you ring up any part of the Hospital their retort is write to PALS, They are not fit for purpose either. On the whole this is a terrible Hospital where nothing works.

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Story from NHS Choices

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Response from Pauline King, PALS Manager, Tees, Esk and Wear Valleys NHS Foundation Trust

We are very sorry to hear your experience was not positive and would like the opportunity to respond to your concerns so we would encourage you to contact PALS. Staff will be able to give you advice and support for taking concerns forward. PALS can contact staff on your behalf to raise concerns and see if a solution can be reached. Alternatively you may wish to have your concerns registered under the NHS Complaints Regulations 2009 with a written response from the Chief Executive. Please contact us on 0800 052 0219 / tewv.pals@nhs.net to discuss how you would like us to respond to your concerns.

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