"angio suite experience"

About: University College Hospital

My younger sister has been a long term cancer patient at UCLH and requires procedures which maybe putting in or removing lines. On several occasions she has been brought down to the T2 angio suite [that's what is says on the door]. The nurse asked my sister why she had not signed a consent form. I think that was very rude. Why could the nurse not answer that question? My daughter had been an in patient so why was that not done on the ward where she had been waiting. On more than one occasion we waited for over an hour till a doctor arrived and then had the consent form signed in the corridor while other staff and visitors walked past. What happened to patient privacy? The same problem happened with the anaesthetist who asked my sister her medical history. Why was that not done on ward where she was an inpatient? Is every patient treated this way in this dept? Does every patient get consented minutes before their procedure or operation? While we waited for the doctor to arrive an unconscious patient came past us from another room this seemed inappropriate. My sisters anxiety levels are high so why did she need to see another patient like that. We could have easily been placed elsewhere but some staff seemed pre occupied with other duties like sitting with their feet up on desks. Does not really project professionalism when you see that and done so blatantly in front of sick patients and relatives Once inside the room there seem to be confusion over whether this was a sterile procedure or not. One nurse appeared to be wearing sterile gown and a mask but other people in the room wore their outdoor clothes which I could not understand. One person actually picked up something from the trolley which I assume was sterile with their bare hands. During my sisters procedure a surly looking member of staff pushed a very large trolley past me with a large cardboard box on it. The trolley hit the chair I was sitting on, no apology no response at would she had done. During my sisters procedure other patients private details were banded around the room in a casual manner between various members of staff. What happened to patient confidentiality? It was quite incredible when my sister was asked several times had she had anything to eat or drink, as the staff that asked drank tea and coffee in front of us I was informed that UCLH provided very good care it now seems my family were mislead. Had it not been for my sisters treatment being ongoing we would have gone to a more patient orientated hospital

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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your sister's experiences with her treatment at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 0845 155 5000 ext 73042 so that we can investigate this matter further.

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