"Cystoscopy Dept"

About: West Cumberland Hospital

I have written this review mainly to reassure any female patients who may be required to undertake the above procedure. Firstly, the procedure is not at all painful although you might be slightly aware of the camera as it being moved around. The consultant was extremely calming, efficient (& gentle) in inserting the camera, so much so that I wasn't that it had been done until the image was seen on the screen, he then remained a respectful distance away until the procedure had been completed. He then explained what he had seen, the results of previous treatments and what the next steps were in relation to my case. I was very anxious at the thought of this procedure, and whilst I'm not going to be booking a regular weekly slot, I will have no concerns if I am ever recalled to have it repeated. In summary, full marks to the consultant for his professionalism and for doing his utmost to reassure me during the procedure.

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Response from West Cumberland Hospital

We are very grateful to you for taking the time to contact us regarding your recent care, I am sure that your comments will indeed be reassuring to other patients who may be facing the prosepct of requiring a similar procedure. We are delighted to hear that you found the care to be of such a high standard, particularly regarding communication,dignity, respect and compassionate care: this is very valued feedback indeed . With best wishes and thanks again.

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