"6th floor cancer day unit"

About: Charing Cross Hospital

Out of all the units my daughter receives chemo this day unit it the worst .we have a 2hour friday drive to get here for 9.30am bloods first which is always on time then upto day unit on 6th floor where she is to have chemo at 12 .not once have they started here chemo on time in fact today its two hours late 7/3/14....2pm n she just got it the idea of a 12 oclock appointment is so we can leave for the 2/3hour journey home..all in all her treatment is about 2hours but we have never been under 9 hours yet .this is all down to the day centre..they need to get there act together in there...the nurses are brilliant but the organization of staff is diabolical

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned to read of your daughter's experience and we sincerely apologise for the long waiting time and the distress this is causing. The Trust is working hard to seek to improve the experience of our oncology patients and your comments are important to us. It would be helpful to be able to investigate your daughter's experience and identify where improvemnets can be made. To facilitate this please contact our PALS service pals@imperial.nhs.uk

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