"not happy"

About: Royal Stoke University Hospital

I taken my daughter to the hospital because the doctor asked me to take her and we went in a ambulance and the waiting time was 3 hour's to see a doctor and then the doctor told me that I can take my daughter home and they never asked me how I am getting home with my 2 year old daughter so in the end I walked from Newcastle hospital to tunstall with a 2 year old

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Response from University Hospitals of North Midlands NHS Trust

Dear ‘Anonymous’,

Thank you for taking the time to share your feedback with us. I am sorry to hear that your experience of visiting University Hospital of North Staffordshire was not a very positive one.

If you would like the issues you have raised investigating further, please contact our PALS team (Patient Advice and Liaison Service) who will be happy to assist you.

Telephone: 01782 676450 or 01782 676455 or email: patient.advice@uhns.nhs.uk

Best wishes,

University Hospital of North Staffordshire Communications Department

Response from Trust HQ

Dear Anonymous Please note that transport is not routinely booked for all patients who arrive at the Emergency Department by ambulance. However, on the patient’s discharge, all staff should ensure that patients who do arrive by ambulance have a means of getting home. This is particularly pertinent when there are young children involved and we would like to offer our apologies for not ascertaining that you had no means of getting home with your young child. Alison Hopwood Deputy Matron Emergency Department University Hospital of North Staffordshire

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