"Ward E51"

About: Sunderland Royal Hospital

The care received from the nursing staff was exellent. I felt our mam was well taken care of and any information as to how she was progressing they were informative and helpful. However the only occasion I felt I was let down was the last of professionism from the consultantant. The family appreciate all the understanding and sympathy shown by the nursing staff at E51 during a very difficult time. Big thank you.

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Story from NHS Choices

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Response from Sunderland Royal Hospital

Thank you for your feedback which has been shared with the staff on Ward E51. We are sorry however that you feel the consultant lacked professionalism and it would be good to perhaps discuss this further so we can provide feedback to the individual in order that he or she can learn from your experience. If you are willing, please contact the PALS team on 0800 587 6513 (freephone) or by email at pals@chs.northy.nhs.uk.

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