"Picture the scene"

About: Hull Royal Infirmary

Firstly may I say the questions asked are mainly irrelevant to my review because, I am reviewing as a visitor not a patient. On visiting the patient he said he needed the toilet - he had previously been given an enema. He had been admitted 48hours earlier because of an infection and was extremely confused. On admission he was catheterised. The bag attached to the catheter was attached to the opposite side of the bed he was trying to get out of (bag also looked like the same one fitted 48 hrs earlier & had not been emptied). He was also attached to a drip, an electric one ( don't know correct name for that piece of equipment), which was still plugged in, although the contents bag was empty. This was on the side of the bed he was trying to get out of, he was therefore confined at both sides. He then started to pull at both the catheter and cannula to free himself to get to the toilet. On going to the ward office I was told to unplug the drip frame and unhook his bag of urine and take it with him. This was done, afterwards, on speaking to the nurses I was told that if I hadn't have been there they would have come if he had buzzed them. Yes, possibly, but in his confusion he didn't have a clue that he needed to do that, also his buzzer was out of reach on the wall behind his bed!!! Not that for one moment at that particular time would he have been able to work that out for himself. I also think that the allocated nurse for his bedded unit had already left and no one was keen to come. As visiting time ended a nurse did come to check on him, remove empty drip bag and his empty the full urine bag!!!! I know how hard the nurses work, I don't doubt that for a second, I also realise they can't see through walls so they would not have been able to see my son struggling unless a member of staff had physically been in that room, also there was not another patient well enough to have realised what was happening and have buzzed for a nurse on his behalf. Don't know the answer but I do know it left a sour taste in my mouth as the saying goes.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience when you were visiting a patient at HRI recently and we will ensure that the staff concerned are made aware of your comments. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . Please note that we will require the patients consent in order to investigate any issues regarding treatment and care provided. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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