"Mixed feelings"

About: Frimley Park Hospital (Frimley)

Reflecting on my toddlers recent emergency admission to hospital I keep battling with the good and the bad. Firstly the good: the absolutely fantastic care we received in the children's a+e, all the staff were so friendly and caring. It was an extemely busy Tuesday evening but the 3 hour wait seemed somewhat smoothed by the 2 sisters and 2 nurses on duty. My son was seen by an a+e doctor and then a children's. At around midnight the decision was taken that he needed admission to the children's ward for further observation. We were taken up by a nurse and from then on this is sadly where the bad comes. It was early hours of the morning with the lights switched off, on arriving the a+e nurse was just given a bed number in which we were taken too. A smile at us from the sister sitting at the desk would of been nice. We were then left by a bed and a chair and I had no idea what was going on, we were then approached by a care assistant who carried out observations and kindly helped me make the camp bed up. Another lovely doctor then came and introduced herself and explained she needed to take some blood and pop a needle into our little boys hand for medication needs, this was probably the most traumatising thing I've ever had to go through with him, no fault at all from the doctor she was so kind and caring. He was then given some antibiotics by a very grumpy nurse who I felt afraid to ask where the toilet was and perhaps any chance of a glass of water. Thank goodness that at 7am the friendly nursing team arrived, so much more at ease being looked after by a smily caring face, at 9am however a stern looking consultant arrived with her team of juniors, promptly just said he didn't need that needle in his arm blood results were fine and we could go home! I was absolutely shocked, relieved of course but after being told he needed promt Admission this all changed within 5 hours! No time to ask questions or talk about concerns she was off to the next patient. My poor GP needing to pick up the pieces as I seriously had no idea what had happened. So my experience filled with the ups and downs, and I truly hope never to have to experience this ever again.

Story from NHS Choices

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