"Dissapointing treatment and a sink bed!"

About: Barnet Hospital

I was extremely disappointed by the standard of care that I received at BGH on the weekend of the 21-23/02/14. The treatment from A&E, AAU and recovery were faultless but I could not say the same for the ward nor the DSU. On the ward I was put on a sink bed with no respect or dignity. The bed that was offered to me was taken away from me on the ward that I was meant to have so I was put in a filthy DSU that I assume was never cleaned since Friday as the bins were overflowing. I don't eat any dairy so my choice for breakfast was dry bread as they did not have any jam, no other hot drinks were served to any in-patient other that breakfast. Are sink beds new to the hospital as nobody seems to know anything about them?

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Response from Barnet Hospital

May I start by offering my sincere and unreserved apologies for the time taken to reply to you. I am sorry and concerned to learn about your concerns regarding your stay in one of our wards and your experience in the DSU, please accept my sincere apologies for the upset and inconvenience caused. I notice that your response is anonymous and, therefore, should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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