"Excellent Service with the OOHs and NHS 111"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111 South Western Ambulance Service NHS Foundation Trust / Out-of-hours general practice

(as a relative),

Just wanted to share our personal experience with you both regarding the care my husband had over the weekend.

My husband felt very unwell in the early hours of Saturday morning resulting in me contacting NHS 111.

I was warmly greeted by a Nurse called Kelly, she was very supportive and efficient in her assessment of his symptoms and I felt very confident in her advice.

The OOHs Doc visited and examined him, wrote a prescription and gave us lots of sensible advice, she was extremely professional and polite (even took her shoes off because it was wet outside, can’t even get my kids to do that! ).

Thankfully it was nothing sinister, a viral inner ear infection causing him to feel extremely sick and dizzy.

Both Kelly and the OOHs Dr were very caring and considerate and both of us were really impressed by the service.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear riverrye

Thank you for taking the time to share your experience. I hope your husband is feeling much better.

It is always rewarding to hear that our staff are continuing to provide an excellent service to our patients when they need us most.

I would like to pass on your thanks to the members of staff involved in your husbands care. In order to do this I will need to know the date and time of the 111 call, and the address that the doctor attended. Please could you contact me, at your convenience, at laura.martin@swast.nhs.uk?

Kind regards


  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story