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c11 what a joke!!

Story from nhs.uk

"c11 what a joke!!"

About: Royal Blackburn Hospital

some of the nurses on this ward need to re think their career.. I felt that they had possibly been in the job too long lacked compassion and were judgmental. If ever you asked them to do anything or a question I was made to feel like I was asking them to climb mount Everest. The lack of information you are given is unbelievable.im so glad my mother is now at burnley hospital,where they actually treat you like a human being.and nothings to much bother. Being told on ward c11 you will have to wait to have help going to the toilet is a farce..

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Responses

Response from Royal Blackburn Hospital 9 years ago
Royal Blackburn Hospital

Submitted on 25/07/2014 at 16:38
Published on nhs.uk on 26/07/2014 at 04:00

Dear Commenter Many thanks for your feedback on your experience of our Gastrointestinal and Liver service, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team. We are very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a poor visit for you we would really value this so that we can try to improve it for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. If you would like to discuss further any concerns you may have about our services please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks for taking the time to comment and apologies this response has not been in a timely manner

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