"Discharged from A&E with amoxicillin when..."

About: St Peter's Hospital (Chertsey)

GP advised to go to A&E (Wed 26th) due to infection and heart mummer . Was discharged same night with amoxycillin, mother is allergic to this. She had a bad reaction to another drug that they gave her the same night for heart mummer, and felt too ill to start antibiotics when she was home, this is a relief that she didn't start taking them, but was worse the next day. Went back next day (Thurs 27th) on advise from GP who said it was now so serious that we must call ambulance. Arrived 5pm, a&e said she needed to be admitted. Spent the night in A&E / CDU and the next day waiting for bed to be available. Finally a bed was available and transferred to ward 7.45pm this evening (Fri 28th) Really hoping things improve and she gets better, the staff all work so hard and are doing their best, just very worried re how things have gone so far. The hospital is so busy, stretched to the limit, I have every praise for all the staff, even the junior doctor who made the mistake of prescribing the wrong drugs, as they all work so hard. I wish I could give a higher rating, but I am so concerned so far and very worried for my mother. .

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St Peter's Hospital

Thank you very much for taking the time to post your comment here. Our hospitals have been extremely busy recently and whilst this is never an excuse for not giving the best possible care, sometimes things can go wrong. We are sorry your mother was prescribed the wrong antibiotic and had such a long wait for a bed, but glad she was subsequently transferred to a ward and the drug issue recognised. Our staff work very hard on behalf of our patients every day, often in extremely busy circumstances, and we are continually looking to improve the way we work to ensure they are well supported and to keep our hospitals running as smoothly as we can to minimise these busy peaks. If you wish to discuss your concerns further please call our Patient Advice and Liaison Service on 01932 273553.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story